Membership Frequently Asked Questions
Due to the high volume of phone calls we receive on a daily basis, we may not be able to get back to you right away. We hope that we can answer most of your questions with the following information and FAQs.
Do members always get free admission?
Members always receive unlimited free admission to the permanent collection.
Members also receive unlimited free admission to current and upcoming special ticketed exhibitions.
Can anyone use my membership card?
No, it has always been our policy that membership benefits are not transferrable to non-members. Members are welcome to bring guests with them to visit the museum; guests (and children, for those with Family and above memberships) can only gain free entry when they are accompanied by the member named on the card. We cannot make benefits transferrable because we would lose revenue if an unlimited number of people could share one membership. The revenue we receive from membership dues and ticket sales goes to support exhibitions, underwrite special programs, maintain the AAC and to expand and conserve our permanent collection—all of the things that make being a member worthwhile. Please note, the number of complimentary guests are dependent on membership level.
How can I purchase a membership as a gift for someone else?
Click here to purchase a gift membership. Order the membership with the recipient's mailing information and your billing information and we'll send a membership package directly to them. You can also purchase gift memberships on-site or by calling (501) 396-0337 (Monday – Friday, 9 am to 5 pm).
I recently joined or renewed and still have not received anything in the mail. I'd like to visit the Arts Center soon.
It takes two to three weeks to process your membership. In the meantime, we welcome you to visit the museum; just be sure to bring along photo identification.
I recently upgraded my membership, but did not receive a second membership card. What do I need to do?
As long as you added a second name to your membership and upgraded to the Family/Dual level or above, you will receive another membership card in approximately two to three weeks. If you still have not received a second card, please call 501.396.0337 or email email@example.com to request the card. Please specify the second name for the card.
Will I be receiving new cards every year?
Yes, you will receive a new card once you renew.
I'm interested in upgrading my membership to a higher level. Do I have to wait until my membership expires?
No, you may upgrade your membership at any time during the year by paying the difference between your current level and the new level; your expiration date remains the same. Call the Membership office at 501.396.0337 and begin taking advantage of increased membership benefits.
I'm moving and I don't want to miss any Arts Center mailings, what can I do?
Email your new address to us at firstname.lastname@example.org; call the Membership office at 501.396.0337; or fill out a change of address form in person at the Arts Center.
I've lost my card(s), can I get replacements?
Yes, mail us at email@example.com or call the Membership office at 501.396.0337, 24 hours a day. If the Arts Center is closed, leave a message and we will get back to you.
Do the museums offer any special programming for young professionals?
Yes! The Contemporaries Group is the young professionals’ organization associated with the Arkansas Arts Center. The Contemporaries emphasize educational, social and networking opportunities. It can be added to any membership at the Individual level or higher for $30 for an individual and $40 for a couple. For more information, click here, email firstname.lastname@example.org or call 501.396.0337.
What are Reciprocal Membership Programs? Does my membership qualify for reciprocal membership benefits?
The Arkansas Arts Center participates in the North American Reciprocal Program. Special stickers are issued to Friend-level ($150) members and above which, when attached to their AAC membership cards, grant them limited member privileges at other museums across North America. Click here for a list of museums that participate in the North American Reciprocal Program.
Privileges may include:
- Free general admission during museum hours
- Free admission to special exhibitions when no ticket is required
- Admission to members' previews
- Discounts on purchases made on the premises in art and book shops
- Discounts on film, concert, and lecture tickets
I don't see my question answered here. Who can I contact?
Do you have any questions which have not been answered here? We are committed to providing the best possible service to our members--please feel free to send your questions to us and we will get back to you as soon as possible.
Call us at 501.396.0337 or e-mail Spencer Jansen at email@example.com